Help Center
Before Ordering
Part Search
You can find the product code in your appliance’s manual, often listed in the parts section.
Model Search
If you don’t have the manual, use the model number of your appliance and enter it in our search bar. Our system will show compatible parts.
Get assistance
Our expert support team is always available here to help. Reach out via chat or email with your appliance details, and we’ll guide you to the right product.
While Ordering
Add items
Browse our catalog or use the search bar to find your part. Click on the product, and once on the product page, click “Add to Cart.” You can review and adjust quantities in your cart before checking out.
Tracking Order
After placing your order, you’ll receive a confirmation email with a tracking link. You can also track your order by logging into your account on our website and navigating to “My Orders.”
Trouble while placing order
If you experience issues while ordering, try refreshing the page or using a different browser. For further assistance, contact our support team via chat or email.
After Ordering
Cancel order
Orders can be canceled before they are shipped. To cancel, log into your account, go to “My Orders.” select the order, and click “Cancel.” If your order has already shipped, it cannot be canceled, but you can initiate a return.
Refunds
Refunds can be requested within 30 days of delivery for most items. Log into your account, go to “My Orders.” and select the item to begin the return process. Make sure the item is unused and in its original packaging.
Billing question
We guarantee that you will never be charged more than the amount agreed upon when you place your order, and we will process any refunds as quickly as possible.
File a complaint
To file a complaint, please reach out to our customer support team via chat or email, providing your order number and the details of your complaint. We strive to resolve all issues promptly and to your satisfaction.
Additional Information
Shipping option
We offer standard and expedited shipping. Your order will be delivered in Standard (3 - 5 days) or Expedited (2 Business days), and you’ll receive tracking information once your order is shipped.
Warranty Policy
All AZ Parts products come with a lifetime warranty. Specific details about warranty coverage can be found on the product page. If you need further assistance, contact our support team.
CVV
The CVV (Card Verification Value) is a 3-digit code on the back of your credit card. It is required during checkout to ensure the security of your transaction. This helps to keep you safe and reduce fraud.
Cookies
We use cookies to enhance your browsing experience, remember your preferences, and help us understand how our website is used. Cookies allow us to provide a more personalized experience and improve our services. For more information, please read our Cookies Policy.
For any further questions or assistance, feel free to contact our support team via:
- AZParts Customer Support
- Email: support@azparts.com
- Address: 8 The Green, Ste A, Dover, DE 19901